圣方济各大学 - 杨永乐博士

姓名	杨永乐
现时职位	助理教授课程主任 - 翻译科技(荣誉)文学士叶应桃李如意人文及语言学院圣方济各大学
办公室地址	A623室
办公室电话	(852) 3702 4288
电邮	wlyeung@sfu.edu.hk

背景简介

杨永乐博士修习计算机科学并毕业于英国。曾任职于英国及香港多所大学。目前的研究兴趣包括对话机器人及客户服务同理心反应之建模。

1992 英国Staffordshire Polytechnic计算机科学博士

1988 英国University of Salford计算机科学硕士

1986香港理工学院系统分析高级文凭

主要教授科目:

BATT104 Computing Knowledge for Translators

BATT301 Artificial Intelligence and Translation

BATT308 Translation Project Management

BATT321 Spoken Dialogue Technology

BATT319 Software and Games Localisation

- Hong Kong UGC Faculty Development Grant 2025, Project title: "Response header generation for empathic interactions in customer support conversations"

W. L. Yeung, Making Sense of How Machines Should Show Human-like Emotions. In Applying Technology to Language and Translation, Routledge, 2025.
W. L. Yeung, Support style-oriented in-context learning example selection for empathetic response generation during customer support conversations (Project presentation). 9th International Symposium on Chatbots and Human-Centred AI (Conversations 2025).
W. L. Yeung, Technology and Interpersonal Communication Ethics: Empathic Communication in Customer–Chatbot Service Encounters. In Routledge Encyclopedia of Technology and the Humanities. Routledge, 2024.
W. L. Yeung, Selecting Empathic Response Headers in Customer Support Conversations with LLM-based Emotion Recognition (Short Paper). 8th International Workshop on Chatbots and Human-Centred AI (Conversations 2024).
W. L. Yeung, Ethically Speaking: Opportunities and Risks of AI Chatbots Showing Empathy to Customers During Service Encounters. In: Advances in Techno-Humanities: Case Studies from Culture, Philosophy and the Arts. Routledge, 2023.
W. L. Yeung, Rethinking the response intents of customer service agents for the modelling of empathic dialogues (Position Paper). 7th International Workshop on Chatbot Research (Conversations 2023).