聖方濟各大學 - 楊永樂博士

姓名	楊永樂
現時職位	助理教授課程主任 - 翻譯科技(榮譽)文學士葉應桃李如意人文及語言學院聖方濟各大學
辦公室地址	A623室
辦公室電話	(852) 3702 4288
電郵	wlyeung@sfu.edu.hk

背景簡介

楊永樂博士修習計算機科學並畢業於英國。曾任職於英國及香港多所大學。目前的研究興趣包括對話機器人及客戶服務同理心反應之建模。

1992 英國Staffordshire Polytechnic計算機科學博士

1988 英國University of Salford計算機科學碩士

1986香港理工學院系統分析高級文憑

主要教授科目:

BATT104 Computing Knowledge for Translators

BATT301 Artificial Intelligence and Translation

BATT308 Translation Project Management

BATT321 Spoken Dialogue Technology

BATT319 Software and Games Localisation

- Hong Kong UGC Faculty Development Grant 2025, Project title: "Response header generation for empathic interactions in customer support conversations"

W. L. Yeung, Making Sense of How Machines Should Show Human-like Emotions. In Applying Technology to Language and Translation, Routledge, 2025.
W. L. Yeung, Support style-oriented in-context learning example selection for empathetic response generation during customer support conversations (Project presentation). 9th International Symposium on Chatbots and Human-Centred AI (Conversations 2025).
W. L. Yeung, Technology and Interpersonal Communication Ethics: Empathic Communication in Customer–Chatbot Service Encounters. In Routledge Encyclopedia of Technology and the Humanities. Routledge, 2024.
W. L. Yeung, Selecting Empathic Response Headers in Customer Support Conversations with LLM-based Emotion Recognition (Short Paper). 8th International Workshop on Chatbots and Human-Centred AI (Conversations 2024).
W. L. Yeung, Ethically Speaking: Opportunities and Risks of AI Chatbots Showing Empathy to Customers During Service Encounters. In: Advances in Techno-Humanities: Case Studies from Culture, Philosophy and the Arts. Routledge, 2023.
W. L. Yeung, Rethinking the response intents of customer service agents for the modelling of empathic dialogues (Position Paper). 7th International Workshop on Chatbot Research (Conversations 2023).